Frequently Asked Questions
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You can shop at Ephemeral Opulence without creating an account.
However, if you  register with us and you’ll be able to enjoy the following benefits:

    • Track your orders and review past purchases
    • Request a return or exchange directly from your account
    • Add sold out items and products you love to your Wish List
    • Preview our new collections and register your interest for your favorite pieces through our seasonal Lookbook
    • Save your address and card details so you can shop even quicker next time
IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation.

WHAT PAYMENT METHODS DOES EPHEMERAL OPULENCE ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?

We accept Visa, MasterCard and American Express credit and debit cards. You can also choose to pay with PayPal. All payments are processed through a secure checkout system provided by Stripe.
First-time orders must also be sent to the cardholder’s billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don’t experience any delays to your order, please make sure all your details are entered correctly.
If you would prefer to place an order by inbox, in our Facebook or Instagram account

HOW CAN I CHOOSE THE CURRENCY I PAY IN?

By default your order will be charged in either Dollars or Euros

WHICH COUNTRIES DOES EPHEMERAL OPULENCE SHIP TO?

EPHEMERAL OPULENCE ships to the majority of countries worldwide, If you need more information about an specific country please contact us via email info@ephemeralopulence.com

HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?

Our jewelry is usually shipped through the Italian Post, therefore, delivery time depends on the country that the jewelry must be shipped to, usually within the EU it might take up to 10 days, and to the rest of the world 15 – 25 ( take into account that it might take longer depending on the countries customs )
If you choose faster methods such as DHL or FEDEX it takes 2-5 days

CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details.
However, we are unable to combine orders or add pieces to an existing order once it has been placed.
If you need to make any amendments, please contact us via info@ephemeralopulence.com

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive an email containing your number to track your package.
If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status

DOES EPHEMERAL OPULENCE HAVE SEASONAL SALES?

EPHEMERAL OPULENCE offers seasonal sales twice a year. Register for email updates to be notified when our sale starts, and when we offer further reductions.